beginnings
how I got started | The reason why I started is entirely because
of the product: I became hypnotized by the chainmail 'look' of metal
and crochet. In regards to an 'eco - niche', in 2003 we didn't even know
that there was a 'eco-friendly' product niche. I first discovered that
this niche existed by visiting museum gift shops with some of our
earliest prototypes. In regards to the Social Entrepreneur aspect: to
get our product made we teamed up with two artist cooperatives in Brazil
and from the very beginning Socorro (my partner) and I wanted to do
something that could improve the lives of the artists.
inspiration
why this job?| I love to make things. I love the look of these
bags -- minimalist, metallic, edgy, strange. I also wanted to do
something that could improve the lives of the artists
love
why I love this job!| Because it is more than just selling more
and more units. There are now a group of over 100 artists working
producing our products (when we started there were 12).
work
my typical day| Plowing through emails, orders, calls to Brazil about production and to customers around the US.
challenges
what they are | Consistency in our product can be a challenge.
Our bags look great but when the product is done badly it looks
terrible. Everything is done by hand, they are all the work of an
individual. The same bag can end up looking dramatically different if we
did not control the quality and consistency. We overcame this problem
because I am able to communicate from San Francisco exactly what is
needed to Socorro in Brazil through emails, Skype calls, digital photos
that demonstrate 'this is what I want' and 'this is not what I want'.
Socorro has excellent people skills and she is able to communicate all
of this to the producers in a way that everyone understands 'here is
the format, let's find a way together so that the products are uniformly
great'. The artists have a great deal of pride in what they do and it's
all come together really well. Estimating lead times can also be a
problem. We have orders coming from all over the world and it's
difficult to estimate the amount of time needed to fulfill on orders. We
are still working to overcome this obstacle but we seem to have a
solution -- an online production tool that will enable the cooperatives
to update their daily production numbers. This enables everyone to know
what has been completed, what's left to do. Developing new product lines
that are compatible with our existing line can also present a
challenge.
upside
all about growth | I'm a small business owner -- if everything goes well this IS my career.
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